What is your US shipping policy?
We're thrilled to offer free domestic shipping, exchanges, and returns!
What is your international shipping policy?
We offer international shipping to select countries for $9. Please note: we do not cover customs on international orders outside of the US, nor do they qualify for returns or exchanges. Please reach out to email@example.com with any questions on fit or anything at all.
How can I track my order?
We typically process orders within 1-2 business days and automatically send you an email with a tracking number. Once your order is shipped, it takes approximately 2-3 business days to arrive at your doorstep. If you need to receive your jacket sooner, please contact firstname.lastname@example.org. International orders will vary based on country.
RETURNS & EXCHANGES
What are your return and exchange policies?
We happily offer free returns or exchanges on all domestic US orders within 14 days of delivery. Please ensure your item(s) are in original condition with all tags in place. International orders outside of the US do not qualify for returns or exchanges.
How do I request a return?
We want you to absolutely love your jacket. If it didn’t work out, simply email email@example.com and we’ll send you a free return shipping label. Once we receive your item please allow 2-5 business days for your refund to process.
How do I request an exchange?
Simply email firstname.lastname@example.org and let us know what size you’d like to exchange for. We’ll respond back with a pre-paid return shipping label to affix to the original bag the item came in. Once we receive the original item, we'll ship you the new size. It's all free for US orders and super easy!
Do you have a size chart and fit tips?
Yes, check it out here.
How do I care for my jacket?
- To refresh, spritz linen spray on the interior lining.
- To spot clean or hand wash, mix gentle detergent with cold water and dab with a washcloth, microfiber is ideal.
- To machine wash, zip jacket and turn your jacket inside out, wash on a cold, delicate cycle. Lay flat or on a hanger, make sure it’s completely dry before putting it away! Keep in mind it's always better to hand wash, limit machine washing when possible.
- To get out wrinkles, hang on towel rack while you’re showering or lightly mist with cold water and blow dry on low heat.
- Remember, your jacket detests heat and chemicals. That means no hot water, no tumble drying, no ironing, no bleach, and no fabric softener.
What is the ideal weather to wear my jacket in?
Bringing a jacket with you is always a good idea! The ideal jacket temperature is between 54-78 degrees. Most offices are set below 70 degrees so our jacket is perfect for work all-year-round. Plus, it's fully lined, making it more substantial than a cardigan yet not as bulky as a traditional leather jacket.
Can I wear my jacket in the rain?
Yes, your jacket is water resistant, meaning light rain can wipe right off. It’s also wind resistant, to keep you warm from wind chill. Keep in mind, this jacket is not waterproof so if it’s downpouring, grab your umbrella!
Where do you make your jackets?
We're proud to make each and every jacket at women-owned factories, right here in San Francisco. It's our way of supporting fellow female entrepreneurs.
What is the fabric made of?
We scoured the globe for the very best performance materials with unparalleled stretch and softness. The main outer layer is made of luxe vegan leather (50% polyurethane, 50% polyester). The contrast panels are made of flex tech stretch, the same high quality as premium athleisure brands (86% polyester, 14% spandex). The performance-quality interior lining feels ridiculously soft and comfortable (95% polyester, 5% spandex).
Why luxe vegan leather?
Over the past few years, there has been incredible innovation in alternative leathers, yet many fast fashion brands still use polyvinyl chloride (PVC) faux leather, which is stiff and plasticky. We invested in high-quality, polyurethane (PU) vegan leather for the performance quality. Our luxe vegan leather is uniquely formulated to be buttery soft, easy to care for, and offers dynamic 4-way stretch, making it much more versatile and functional than traditional animal leather.
How do you fit into the conscious, slow fashion movement?
Can I shop the jacket in-person?
We’re a direct-to-consumer brand, which means we’re exclusively online. By removing the wholesale retail margins, we're able to pass the savings to you.
How do I contact you?
I’d personally love to hear from you! Please shoot me a note at email@example.com